{"id":41787,"date":"2018-12-11T16:57:45","date_gmt":"2018-12-11T14:57:45","guid":{"rendered":"https:\/\/www.imusic-school.com\/?page_id=41787"},"modified":"2023-01-03T17:14:10","modified_gmt":"2023-01-03T15:14:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.imusic-school.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #0a0a0a;background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:30px;padding-bottom:0px;padding-left:30px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 4% 0px 4% 0px;\"><div class=\"fusion-text fusion-text-1\"><h1 style=\"text-align: center;\"><span style=\"color: #ffffff;\">FAQ<\/span><\/h1>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:15px;padding-right:30px;padding-bottom:20px;padding-left:30px;margin-bottom: 0px;margin-top: 10px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><span><span><a href=\"https:\/\/www.imusic-school.com\/fr\/\">Accueil<\/a><\/span><\/span><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:30px;padding-bottom:0px;padding-left:30px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_4_5 4_5 fusion-four-fifth fusion-column-first\" style=\"width:80%;width:calc(80% - ( ( 4% ) * 0.8 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: #ffffff } #accordian-1 .fusion-panel { border-color:#afc638; border-width:2px; background-color:rgba(255,255,255,0.7); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 25px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #afc638;}.fusion-accordian #accordian-1 .panel-title a{font-size:20px;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: rgba(51,51,51,0);border-color: rgba(51,51,51,0);}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #ffffff;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #ffffff;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #ffffff!important;border-color: #ffffff!important;}<\/style><div class=\"fusion-faq-shortcode faq-toggles\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41268 \"><span class=\"entry-title rich-snippet-hidden\">Je n&rsquo;ai pas re\u00e7u mes acc\u00e8s<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T09:49:21+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41268\" href=\"#collapse-1-41268\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je n&rsquo;ai pas re\u00e7u mes acc\u00e8s<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41268\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Certains h\u00e9bergeurs mails ont des politiques anti-spams qui peuvent retarder voire m\u00eame bloquer la remise des courriels, m\u00eame s\u2019ils sont l\u00e9gitimes.<\/p>\n<p>Les adresses mails avec Hotmail, MSN ou encore Gmail sont souvent sujettes \u00e0 ce genre de d\u00e9sagr\u00e9ments.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Penser \u00e0 v\u00e9rifier votre bo\u00eete Spam (autrement appel\u00e9e Junk ou Ind\u00e9sirables)<\/li>\n<li>Pour \u00eatre s\u00fbr(e) de recevoir tous nos mails, nous vous invitons \u00e0 ajouter notre adresse mail : julie@news.imusic-school.fr \u00e0 vos contacts autoris\u00e9s. Attention, cette adresse ne re\u00e7oit pas de mail, elle nous permet seulement d\u2019en envoyer.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Si malgr\u00e9 cela, vous n\u2019avez pas re\u00e7u vos acc\u00e8s, essayez de les r\u00e9cup\u00e9rer ici : \u00a0<a href=\"https:\/\/www.imusic-school.com\/app\/v3\/src\/#\/access\/forgotpwd\/\">https:\/\/www.imusic-school.com\/app\/v3\/src\/#\/access\/forgotpwd\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Si vous avez choisi l\u2019option SMS<\/strong> : v\u00e9rifiez \u00e9galement votre courrier. En effet, l\u2019option SMS vous permet de recevoir vos identifiants plus rapidement par SMS, mais nous vous les envoyons \u00e9galement par mail. Vous les retrouverez donc dans votre bo\u00eete de r\u00e9ception.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41275 \"><span class=\"entry-title rich-snippet-hidden\">Je n&rsquo;arrive pas \u00e0 me connecter \/ identifiants incorrects<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T09:51:15+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41275\" href=\"#collapse-1-41275\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Je n&rsquo;arrive pas \u00e0 me connecter \/ identifiants incorrects<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41275\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Qu\u2019il s\u2019agisse d\u2019une connexion sur ordinateur (pc\/mac), smartphone ou encore tablette, merci de v\u00e9rifier correctement l\u2019\u00e9criture de votre identifiant et de votre mot de passe. Vous devez respecter les majuscules et minuscules lors de la saisie de ces derniers.<\/p>\n<p>Attention, pour les utilisateurs de smartphones ou tablettes, la premi\u00e8re lettre est souvent mise en majuscule par d\u00e9faut.<\/p>\n<p>&nbsp;<\/p>\n<p>Votre identifiant peut \u00eatre\u00a0: votre nom d\u2019utilisateur ou bien votre adresse mail.<\/p>\n<p>Si vous ne vous souvenez plus de votre mot de passe : cliquez ici : <a href=\"https:\/\/www.imusic-school.com\/app\/v3\/src\/#\/access\/forgotpwd\/\">https:\/\/www.imusic-school.com\/app\/v3\/src\/#\/access\/forgotpwd\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Si vous avez des difficult\u00e9s \u00e0 rentrer dans l\u2019espace de connexion ou bien \u00e0 cliquer sur le bouton de validation, merci de v\u00e9rifier les param\u00e8tres suivants\u00a0:<\/p>\n<ul>\n<li>Si vous utilisez l\u2019application sur smartphone ou tablette, v\u00e9rifiez que votre application est bien \u00e0 jour dans le Google Play ou l\u2019App Store.<\/li>\n<li>Si vous utilisez imusic-school avec votre navigateur internet, v\u00e9rifiez que ce dernier est bien \u00e0 jour. Nous vous conseillons \u00e9galement de v\u00e9rifier que vous avez bien la derni\u00e8re version de <a href=\"http:\/\/get.adobe.com\/fr\/flashplayer\/\">flash<\/a> install\u00e9e.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Si malgr\u00e9 tout, vous ne parvenez pas \u00e0 vous connecter, merci de contacter le support client. Par mail ou par t\u00e9l\u00e9phone.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41277 \"><span class=\"entry-title rich-snippet-hidden\">Les vid\u00e9os ne se lancent pas<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T09:52:10+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41277\" href=\"#collapse-1-41277\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Les vid\u00e9os ne se lancent pas<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41277\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Cela peut d\u00e9pendre de votre connexion internet. Les cours imusic-school les plus r\u00e9cents mettent un peu plus de temps \u00e0 charger que les anciens.<\/p>\n<p>Si au bout de deux minutes la vid\u00e9o ne se lance toujours pas, m\u00eame \u00e0 la suite d\u2019une ou plusieurs actualisations de la page, nous vous conseillons de vider votre cache et de red\u00e9marrer l\u2019application.<\/p>\n<p>&nbsp;<\/p>\n<p>Comment vider son cache\u00a0? Cliquez\u00a0<a href=\"http:\/\/www.commentcamarche.net\/faq\/3037-vider-le-cache-internet\">ici<\/a><br \/>\nTestez la vitesse de votre connexion\u00a0: \u00a0<a href=\"http:\/\/www.60millions-mag.com\/outils\/testeur_de_connexion\">ici<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41280 \"><span class=\"entry-title rich-snippet-hidden\">J&rsquo;ai oubli\u00e9 mon mot de passe \/ mon identifiant<\/span><span class=\"updated rich-snippet-hidden\">2018-12-06T16:57:11+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41280\" href=\"#collapse-1-41280\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">J&rsquo;ai oubli\u00e9 mon mot de passe \/ mon identifiant<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41280\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pour r\u00e9cup\u00e9rer votre mot de passe et votre identifiant, cliquez ici\u00a0:\u00a0<a href=\"https:\/\/www.imusic-school.com\/app\/v3\/src\/#\/access\/forgotpwd\/\">https:\/\/www.imusic-school.com\/app\/v3\/src\/#\/access\/forgotpwd\/<\/a><\/p>\n<p>Entrez votre adresse mail, vous recevrez votre nouveau mot de passe et votre identifiant par courriel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41285 \"><span class=\"entry-title rich-snippet-hidden\">Comment se r\u00e9abonner ?<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T09:52:59+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41285\" href=\"#collapse-1-41285\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment se r\u00e9abonner ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41285\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Rendez-vous sur cette page : <a href=\"https:\/\/www.imusic-school.com\/fr\/ecole\/plan-tarifaire\/\">https:\/\/www.imusic-school.com\/fr\/ecole\/plan-tarifaire\/<\/a><\/p>\n<p>Saisissez vos acc\u00e8s (envoy\u00e9s le jour de votre inscription initiale).<\/p>\n<p>Si vous n\u2019avez plus vos acc\u00e8s, vous pouvez utiliser l\u2019adresse mail qui a servi \u00e0 cr\u00e9er le compte et utiliser ce lien\u00a0: <a href=\"https:\/\/www.imusic-school.com\/app\/v3\/src\/#\/access\/forgotpwd\/\">https:\/\/www.imusic-school.com\/app\/v3\/src\/#\/access\/forgotpwd\/<\/a> pour r\u00e9cup\u00e9rer votre mot de passe et votre identifiant.<\/p>\n<p>Choisissez votre formule.<\/p>\n<p>Validez.<\/p>\n<p>Votre abonnement sera de nouveau actif apr\u00e8s la confirmation de paiement.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41289 \"><span class=\"entry-title rich-snippet-hidden\">Comment se d\u00e9sabonner ?<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T09:56:03+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41289\" href=\"#collapse-1-41289\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment se d\u00e9sabonner ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41289\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Vous pouvez \u00e0 tout moment <strong>annuler le renouvellement automatique<\/strong> de votre abonnement. Pour ce faire, <strong>rendez-vous dans l&rsquo;espace de cours<\/strong> :<\/p>\n<ul>\n<li>Allez sur votre profil en <strong>cliquant sur votre avatar ou sur votre pseudo<\/strong><\/li>\n<li>Cliquez sur <strong>\u00ab<\/strong>\u00a0<strong><strong>mon compte \u00bb<\/strong><\/strong><\/li>\n<li>Cliquez sur <strong>\u00ab <\/strong><strong>suspendre mon abonnement \u00bb<\/strong><\/li>\n<\/ul>\n<p><strong>Attention\u00a0:<\/strong> La <strong>suspension<\/strong> de votre abonnement ne sera <strong>effective<\/strong> qu&rsquo;<strong>\u00e0 la fin de votre p\u00e9riode d&rsquo;engagement<\/strong>.<\/p>\n<p><strong>Note :<\/strong> Si votre abonnement <strong>3 mois<\/strong>, <strong>6 mois,<\/strong> ou<strong> 12 mois<\/strong> a \u00e9t\u00e9 r\u00e9gl\u00e9 en<strong> 1 seule fois<\/strong>, votre compte sera <strong>automatiquement suspendu<\/strong> \u00e0 la fin de votre p\u00e9riode d&rsquo;engagement.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41292 \"><span class=\"entry-title rich-snippet-hidden\">Mettre \u00e0 jour ses coordonn\u00e9es bancaires<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T09:57:27+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41292\" href=\"#collapse-1-41292\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Mettre \u00e0 jour ses coordonn\u00e9es bancaires<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41292\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pour mettre \u00e0 jour vos coordonn\u00e9es de paiement, rendez-vous dans :<\/p>\n<p>Mon compte, Ma formule, cliquez sur \u00ab\u00a0Modifier mes coordonn\u00e9es bancaires\u00a0\u00bb<\/p>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-41293\" src=\"https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/coordonnees.png\" data-orig-src=\"https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/coordonnees.png\" alt=\"\" width=\"659\" height=\"260\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27659%27%20height%3D%27260%27%20viewBox%3D%270%200%20659%20260%27%3E%3Crect%20width%3D%27659%27%20height%3D%27260%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/coordonnees-200x79.png 200w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/coordonnees-300x118.png 300w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/coordonnees-400x158.png 400w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/coordonnees-600x237.png 600w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/coordonnees-768x303.png 768w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/coordonnees-800x316.png 800w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/coordonnees.png 943w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 659px) 100vw, 659px\" \/><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41297 \"><span class=\"entry-title rich-snippet-hidden\">Quelle est la diff\u00e9rence entre une carte-cadeau et un abonnement ?<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T09:58:38+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41297\" href=\"#collapse-1-41297\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quelle est la diff\u00e9rence entre une carte-cadeau et un abonnement ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41297\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Il n\u2019y a aucune diff\u00e9rence en termes d\u2019acc\u00e8s au contenu entre les deux. Que ce soit avec un abonnement ou avec une carte-cadeau, vous avez acc\u00e8s en illimit\u00e9 \u00e0 tous nos cours, 24\/7, nos supports, playbacks, outils\u2026<\/p>\n<p>La seule diff\u00e9rence est que la carte-cadeau est un achat unique pour une p\u00e9riode donn\u00e9e. \u00c0 la fin de votre p\u00e9riode, vous ne serez pas renouvel\u00e9. L\u2019abonnement inclut le renouvellement automatique.<\/p>\n<p>Enfin, vous pouvez offrir une carte \u00e0 qui vous voulez, car cette derni\u00e8re n\u2019est pas nominative, \u00e0 la diff\u00e9rence de l\u2019abonnement.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41299 \"><span class=\"entry-title rich-snippet-hidden\">\u00c0 qui puis-je m&rsquo;adresser si j&rsquo;ai une question sur un cours ?<\/span><span class=\"updated rich-snippet-hidden\">2018-12-06T17:20:51+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41299\" href=\"#collapse-1-41299\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00c0 qui puis-je m&rsquo;adresser si j&rsquo;ai une question sur un cours ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41299\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si pendant le suivi de vos cours vous avez une question concernant le cours, ou bien une technique d\u2019instrument, ou encore un doute sur votre pratique, n\u2019h\u00e9sitez pas \u00e0 contacter notre professeur principal, disponible du lundi au vendredi de 17h \u00e0 20h. Par chat, directement sur votre application.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41301 \"><span class=\"entry-title rich-snippet-hidden\">Comment utiliser un code promotionnel ?<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T10:01:34+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41301\" href=\"#collapse-1-41301\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment utiliser un code promotionnel ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41301\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si vous avez re\u00e7u un\u00a0<strong>code promotionnel<\/strong>\u00a0\u00e0 utiliser sur votre prochain achat chez imusic-school, il suffit de cliquer sur le lien qui vous est indiqu\u00e9 (par email \/ sms) et de suivre les instructions affich\u00e9es \u00e0 l&rsquo;\u00e9cran pour l\u2019activer.<\/p>\n<p><strong>Si la page d\u00e9di\u00e9e \u00e0 cette promotion affiche une erreur ou ne fonctionne pas, vous pouvez :<\/strong><\/p>\n<ul>\n<li>V\u00e9rifier si votre navigateur internet est \u00e0 jour et cliquer \u00e0 nouveau sur le lien du mail.<\/li>\n<li>Essayer d\u2019ouvrir le lien avec un autre navigateur (Chrome, Mozilla, Safari \u2026)<\/li>\n<li>Vous rendre directement sur notre\u00a0<a href=\"https:\/\/secure.imusic-school.com\/inscription.php\">page d&rsquo;inscription<\/a>, cliquer sur \u00ab\u00a0j&rsquo;ai d\u00e9j\u00e0 un compte\u00a0\u00bb, saisir vos identifiants et cliquer sur \u00ab\u00a0J\u2019ai un code promo\u00a0\u00bb qui se trouve en bas du formulaire du choix de l\u2019offre.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><em>\u00a0Note : Si vous avez une carte-cadeau \u00e0 activer,\u00a0<a href=\"https:\/\/secure.imusic-school.com\/backstage\/\">suivez ce lien<\/a>.<\/em><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41303 \"><span class=\"entry-title rich-snippet-hidden\">\u00c0 quoi me donne acc\u00e8s l\u2019abonnement ?<\/span><span class=\"updated rich-snippet-hidden\">2018-12-06T17:26:01+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41303\" href=\"#collapse-1-41303\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00c0 quoi me donne acc\u00e8s l\u2019abonnement ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41303\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>L\u2019abonnement vous donne un acc\u00e8s illimit\u00e9 \u00e0 tous nos cours, pour tous les instruments\u00a0!<\/p>\n<p>Vous pourrez \u00e9galement profiter de tous les avantages qu\u2019offre notre espace de cours (m\u00e9tronome, accordeur, backing tracks\u00a0\u2026).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41304 \"><span class=\"entry-title rich-snippet-hidden\">Comment se connecter ?<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T10:02:16+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41304\" href=\"#collapse-1-41304\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment se connecter ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41304\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pour acc\u00e9der \u00e0 votre espace de cours, rien de plus simple\u00a0!<\/p>\n<p>Sur ordinateur, il vous suffit de cliquer sur le bouton \u00ab\u00a0me connecter\u00a0\u00bb depuis notre site web, vous acc\u00e9dez directement \u00e0 l\u2019application depuis votre navigateur.<\/p>\n<p>Pour smartphone et tablette, vous pouvez \u00e9galement acc\u00e9der \u00e0 l\u2019application depuis un navigateur, mais nous vous recommandons de t\u00e9l\u00e9charger notre application pour une exp\u00e9rience plus fluide et optimis\u00e9e.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.imusicschool.app.imusic_school\"><strong>T\u00e9l\u00e9charger l&rsquo;application Android<\/strong><\/a><\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/itunes.apple.com\/fr\/app\/imusic-school\/id1347172252?mt=8\">T\u00e9l\u00e9charger l&rsquo;application Apple<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong>Et apr\u00e8s\u00a0?<\/strong><\/p>\n<p>Il vous suffit de remplir votre profil si c\u2019est votre premi\u00e8re connexion pour que nous puissions vous proposer les contenus les plus adapt\u00e9s \u00e0 votre profil\u00a0!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41305 \"><span class=\"entry-title rich-snippet-hidden\">Comment activer une carte cadeau imusic-school \/ woodbrass \/ acadomia ?<\/span><span class=\"updated rich-snippet-hidden\">2018-12-06T17:26:25+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41305\" href=\"#collapse-1-41305\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment activer une carte cadeau imusic-school \/ woodbrass \/ acadomia ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41305\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pour activer une carte cadeau, rendez-vous ici\u00a0: https:\/\/secure.imusic-school.com\/backstage\/<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41306 \"><span class=\"entry-title rich-snippet-hidden\">Trouver la liste des cours disponibles<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T10:03:11+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41306\" href=\"#collapse-1-41306\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Trouver la liste des cours disponibles<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41306\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Tous nos cours sont accessibles depuis l&rsquo;onglet \u00ab\u00a0<strong> Tout le catalogue <\/strong>\u00a0\u00bb situ\u00e9 dans le menu principal.<\/p>\n<p><img decoding=\"async\" class=\"lazyload aligncenter wp-image-41318\" src=\"https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue.png\" data-orig-src=\"https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue.png\" alt=\"\" width=\"840\" height=\"434\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27840%27%20height%3D%27434%27%20viewBox%3D%270%200%20840%20434%27%3E%3Crect%20width%3D%27840%27%20height%3D%27434%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue-200x103.png 200w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue-300x155.png 300w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue-400x207.png 400w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue-600x310.png 600w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue-768x397.png 768w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue-800x413.png 800w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue-1024x529.png 1024w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue-1200x620.png 1200w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/catalogue.png 1721w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 840px) 100vw, 840px\" \/><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-41317 \"><span class=\"entry-title rich-snippet-hidden\">Puis-je imprimer les partitions ?<\/span><span class=\"updated rich-snippet-hidden\">2018-12-19T19:41:11+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-41317\" href=\"#collapse-1-41317\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je imprimer les partitions ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-41317\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Toutes les partitions n\u00e9cessaires \u00e0 votre apprentissage sont fournies et consultables depuis votre espace de cours. Pour votre confort et selon la politique des diff\u00e9rents \u00e9diteurs, certaines partitions propos\u00e9es sont \u00e9galement imprimables.<\/p>\n<p><img decoding=\"async\" class=\"lazyload size-full wp-image-42272 aligncenter\" src=\"https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/faq_impression_partitions.jpg\" data-orig-src=\"https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/faq_impression_partitions.jpg\" alt=\"\" width=\"775\" height=\"822\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27775%27%20height%3D%27822%27%20viewBox%3D%270%200%20775%20822%27%3E%3Crect%20width%3D%27775%27%20height%3D%27822%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/faq_impression_partitions-200x212.jpg 200w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/faq_impression_partitions-283x300.jpg 283w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/faq_impression_partitions-400x424.jpg 400w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/faq_impression_partitions-600x636.jpg 600w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/faq_impression_partitions-768x815.jpg 768w, https:\/\/www.imusic-school.com\/wp-content\/uploads\/2018\/12\/faq_impression_partitions.jpg 775w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 775px) 100vw, 775px\" \/><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-67065 \"><span class=\"entry-title rich-snippet-hidden\">Quelle est la configuration syst\u00e8me requise pour l&rsquo;application imusic-school ?<\/span><span class=\"updated rich-snippet-hidden\">2022-10-19T10:03:44+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-67065\" href=\"#collapse-1-67065\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quelle est la configuration syst\u00e8me requise pour l&rsquo;application imusic-school ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-67065\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Configuration syst\u00e8me requise pour iOS :<\/strong> iPhone et iPad n\u00e9cessitent iOS 10 ou version ult\u00e9rieure<\/p>\n<p><strong>Configuration syst\u00e8me requise pour Android :<\/strong> Syst\u00e8me d&rsquo;exploitation Android 5.1 (Android Lollipop) ou version ult\u00e9rieure<\/p>\n<p><strong>Configuration syst\u00e8me requise pour le web : <\/strong>L&rsquo;application web fonctionne bien avec les navigateurs Google Chrome, Safari, et\u00a0Firefox<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-last\" style=\"width:20%;width:calc(20% - ( ( 4% ) * 0.2 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h2><strong>Nous contacter<\/strong><\/h2>\n<\/div><div class=\"fusion-text fusion-text-3\"><p><i class=\"fontawesome-icon fa-envelope far circle-no\" style=\"font-size: 22px; margin-right: 6.5px; color: #AFC638;\"><\/i>\u00a0<a href=\"javascript:smae_decode('Y29udGFjdEBpbXVzaWMtc2Nob29sLmNvbQ==');\" >&#080;&#097;&#114;&#032;&#101;&#109;&#097;&#105;&#108;<\/a><\/p>\n<p><i class=\"fab fa-facebook-messenger\" style=\"font-size: 22px; margin-right: 6.5px; color: #AFC638;\"><\/i>\u00a0<a href=\"https:\/\/www.facebook.com\/imusicschool\/\">Sur Facebook<\/a><\/p>\n<p><i class=\"fontawesome-icon fa-phone fa circle-no\" style=\"font-size: 22px; margin-right: 6.5px; color: #AFC638;\"><\/i> T\u00e9l\u00e9phone :\u00a0<strong>09 77 21 50 01<\/strong><\/p>\n<p>Du lundi au samedi<br \/>\nde 09h \u00e0 12h et de 14h \u00e0 18h(co\u00fbt d&rsquo;un appel local)<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"wf_page_folders":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Foire aux Questions et contact - imusic-school<\/title>\n<meta name=\"description\" content=\"Besoin d&#039;aide ? 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