FAQ2019-03-27T17:12:57+02:00

FAQ

Can I print the partitions?2019-01-11T15:17:35+02:00

All the partitions necessary for your learning are provided and can be consulted from your course space. For your convenience and according to the policy of the various editors, some proposed scores are also printable.

 

Find the list of available courses2019-01-11T15:18:03+02:00

All our courses are accessible from the “all the lessons” table,  located in the main menu.

How to connect ?2019-03-20T17:57:59+02:00

To access your course space, nothing is easier!

On a computer, simply click on the “connect me” button on our website, you access the application directly from your browser.

For smartphone and tablet, you can also access the application from a browser, but we recommend downloading our app for a smoother and more optimized experience.

Download the Android app

Download the Apple app

 

And after?

Simply fill out your profile if it’s your first connection so that we can offer you the most relevant content for your profile!

How to activate a gift card of imusic-school / woodbrass / acadomia ?2019-01-11T15:43:09+02:00
What gives me access to the subscription?2019-01-11T15:15:30+02:00

The subscription gives you unlimited access to all our courses, for all instruments !

You will also enjoy all the advantages offered by our course space (metronome, tuner, backing tracks …).

How to use a coupon code2019-01-11T15:29:18+02:00

If you received a coupon code to use on your next imusic-school purchase, simply click on the link provided (by email / sms) and follow the on-screen instructions to activate it.

If the page dedicated to this promotion displays an error or does not work, you can:

  • Check if your internet browser is up to date and re-click on the mail link.
  • Try to open the link with another browser (Chrome, Modzilla, Safari …)
  • Go directly to our registration page, click on “I have an account”, enter your credentials and click on “I have a coupon code” at the bottom of the form of the choice of the offer.

 

Note: If you have a gift card to activate, follow this link

Who can I contact if I have a question about a course?2019-01-11T15:33:45+02:00

If during the follow-up of your courses you have a question about the course, or a technique of instrument, or a doubt about your practice, do not hesitate to contact our head teacher, available from Monday to Friday from 17h to 20h . By chat, directly on your application.

What is the difference between a gift card and a subscription?2019-01-11T15:35:44+02:00

There is no difference in terms of access to content between the two. Whether with a subscription or with a gift card, you have unlimited access to all our courses, 24/7, our media, playbacks, tools …

Update your bank information2019-03-20T18:30:48+02:00

To update your payment details, go to “My account”, “My formula”, click on «Change bank details »

 

How to resubscribe?2019-01-11T18:50:40+02:00

Go on this page : https://secure.imusic-school.com/en/index.php?offre=1&d=USD

Enter your accesses (sent the day of your initial registration).

If you no longer have access, you can use the email address used to create the account and use this link: https://www.imusic-school.com/app/v3/src/#/access/ forgotpwd / to recover your password and your username.

Choose your formula

Confirm.

Your subscription will be active again after payment confirmation.

I forgot my password / my login2019-01-11T18:52:02+02:00

To recover your password and login, click here: https://www.imusic-school.com/app/v3/src/#/access/forgotpwd/

Enter your email address, you will receive your new password and your username by email.

How to unsubscribe?2019-01-11T17:13:25+02:00

You can cancel the automatic renewal of your subscription at any time.

To do this, go to your account (on your browser or on your mobile application / tablet)

Go to « mon abonnement »

Click on  « suspendre mon abonnement »

 

Attention: Please note that the termination of your subscription will not be effective until the end of the commitment of the offer. For example, if you bought twelve months of classes choosing to pay € 12.50 per month, you can only suspend your subscription at the end of twelve months.

The video do not start2019-03-20T18:35:35+02:00

It may depend on your internet connection. The most recent imusic-school courses take a little longer to load than the old ones.

If after two minutes the video still does not start, even after one or more refresh of the page, we advise you to clear your cache and restart the application.

 

How to clear your web browser’s cache? Click here
Test the speed of your connection : Click here

I can not log in / login incorrectly2019-03-20T18:36:27+02:00

Whether it is a computer connection (pc / mac), smartphone or tablet, thank you to correctly check the writing of your username and password. You must respect the uppercase and lowercase letters when entering them.

Attention for users of smartphones or tablets, the first letter is often capitalized by default.

 

Your username can be: your username or your email address.

If you do not remember your password: click here : https://www.imusic-school.com/app/v3/src/#/access/forgotpwd/

 

If you have difficulty entering the login area or click the validation button, please check the following settings:

  • If you’re using the app on your smartphone or tablet, make sure your app is up-to-date in the Playstore or Apple Store
  • If you use imusic-school with your internet browser, check that it is up to date. We also recommend that you check that you have the latest version of flash installed.

If you still can not connect, please contact customer support. By mail or telephone.

I did not receive my access2019-01-11T19:01:48+02:00

Some mail hosts have anti-spam policies that can delay or even block the delivery of emails, even if they are legitimate.

Email addresses with Hotmail, msn or Gmail are often subject to this kind of inconvenience.

 

  • Think about checking your Spam box
  • To be sure to receive all our emails, we invite you to add our email address : [email protected] in your authorized contacts. Be careful this address does not receive an email, it only allows us to send some.

 

If you still have not received your access, try to find them here : https://www.imusic-school.com/app/v3/src/#/access/forgotpwd/

 

If you chose the SMS option: check your mail too. Indeed the option SMS allows you to receive your identifiers more quickly by SMS but we also send them by email. You will find them in your inbox.

Contact Us

 By email

 On the Facebook

Telephone : 0820 360 120

from monday to fridy
from 15h to 18h (0,118/min TTC)